UNUSED AND UNOPENED PRODUCTS PURCHASED FROM HELLOPODSPRO.COM ARE ELIGIBLE TO BE RETURNED TO HELLOPODSPRO FOR A REFUND WITHIN 30 DAYS FROM DATE OF PURCHASE. IF YOUR PRODUCT IS ELIGIBLE FOR RETURN, YOU WILL BE RESPONSIBLE FOR SHIPPING CHARGES. IF YOUR ITEM HAS BEEN OPENED OR USED WE FOLLOW THE EU DIRECTIVES ACCORDING TO BELOW:
Can I return an item I've bought online if I don't like it?
YES. Once an item purchased online is delivered, you have 14 days to decide whether or not to keep it. However, this right of withdrawal does not apply, among others, to purchases of sealed goods that cannot be returned once unsealed.
IF YOU BELIEVE YOU HAVE RECEIVED A DEFECTIVE PRODUCT UPON ARRIVAL, PLEASE CONTACT US IMMEDIATELY FOR FURTHER INSTRUCTIONS.
To submit a return request, please contact our customer service.
Refunds are usually processed within 10 business days of receipt at HelloPods Pro. HelloPods Pro is not responsible for return shipping charges. Refunds of funds are processed as quickly as possible on our end and can take up to 7 days upon receipt to process through our system and back into your account.
If you purchased your HelloPods Pro product through a certified retailer, please follow their return policy for refunds.