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MANUALS & TROUBLESHOOTING

Setup videos, user guides, manuals and troubleshooting information.

Quickstart

This guide helps you get started with HelloPods Pro.

Step 1

Charge 

Before pairing HelloPods Pro to your bluetooth enabled device, make sure the charging case has been charged for a couple of minutes. 


Step 2

Pairing mode

Open the charge case and keep the earbuds in place to enter pairing mode.



Step 3

Activate Bluetooth

Go into your device settings and enable Bluetooth. You should find HelloPods Pro in the list of available devices.


Step 4

Hold Button

Press and hold the button on the back of the charging case to make the connection succesful.


Pro tip: If your device cannot find your Hellopods Pro earphones, try repeating the steps above. If still not working, you might need to perform a factory reset. Please refer to this guide on how to reset.

How to Reset

This guide helps you to reset HelloPods Pro.

Step 1

Charge 

Before resetting your HelloPods Pro, make sure the charging case has been charged for a couple of minutes. 


Step 2

Forget This Device

Go to your bluetooth settings and delete HelloPods Pro from your list.


Step 3

Hold Button

Place the earbuds in the charging case. Press and hold the button on the back of the charge case for ten (10) seconds.


Step 4

LED Flash

After the LED on the front is flashing white your HelloPods Pro has been succesfully reset. 


HelloPods Pro is now ready to be connected to your bluetooth device.

Touch Commands

Locate the Touch Sensors

HelloPods Pro features touch controls on the lower outside of the headphones. Press this area gently with your fingers to control music, calls and more. For the full overview of touch commands, see the list below:

Right Earbud

Music

x1 Play / Pause
×2 Previous Track
x3 Next Track

Telephone calls

×1 Call Answer / Call End

Voice Assistant

2s Siri / Google Assistant

Left Earbud

Music

×1 Play / Pause 

×2 Previous Track
x3 Next Track

Telephone calls

×1 Call Answer / Call End

Voice Assistant

2s Siri / Google Assistant

Charging Case

Pair

5s Earphone Pairing Mode

Reset

10s Earphone Resetting Mode

User Manual

Supported Devices

HelloPods Pro True Wireless Earphones are compatible with any device equipped with Bluetooth - that includes iOS devices, as well as Android based devices. Our product supports Bluetooth 5.0 connection and below.

Multiple Devices

You can pair the HelloPods Pro products with with multiple different Bluetooth devices. The earphones stores and remembers these pairings. However, you can only be connected to one device at a time, e.g. play music from one Bluetooth device. To change from one Bluetooth device to another, disconnect the current Bluetooth connection by switching off Bluetooth at the current device and connect to your second Bluetooth device by selecting the HelloPods Pro product entry in the Bluetooth menu.

Technical Specifications

MODEL

HelloPods Pro® Wireless Charging Case

DIMENSIONS
Earphones: 22 mm x 31 mm x 24mm
Case: 60mm x 45mm x 22mm

CHIPSET
Airoha 1536u

WEIGHT
Earphones: 3.9g each
Case: 53.8g  

MATERIALS
Acrylonitrile butadiene styrene (thermoplastic polymer)

PLAYTIME

1 hour of playtime after 10 minute charge
6 hours of playtime after 60 minute charge

TOTAL PLAY TIME
18 hours of playtime after fully charged case

CASE CHARGING CABLE
USB to Lightning cable

OPERATING TEMPERATURE
-30ºC to 60ºC

MICROPHONE TYPE

Two beamforming mic arrays

WATERPROOF LEVEL
IPX4 water resistance

BLUETOOTH
Bluetooth 5.0

CONNECTIVITY RANGE
15m/50ft

FREQUENCY RANGE
20Hz to 20kHz

MAXIMUM VOLUME
100dB

What's In The Box

2x HelloPods Pro Earphones 

1x Wireless Charging Case
Total 6 Sizes of Silicone Ear-Tips
USB-Lightning Cable
User Manual Information

Lost spare parts.

In case a part of the product has been lost, like your silicone sleeves, right or left earbud, charge case - you can purchase spare parts in our online store. Please contact our Customer Service at help@hellopodspro.com for instructions.